Citi Global Loan Operations: Finance & Accounting Staff Augmentation

Challenge

Citi’s Global Loans Operations group was gearing up to become the world’s leading trading group, and began searching for highly qualified loan specialists and administrators who would be responsible for millions of dollars in daily transactions. Because existing vendors could not provide a large enough candidate pool, the few hired candidates performed five-to-eight different functions and became overwhelmed, which led to transaction errors and costly delays.

Citi quickly realized that it needed a partner that could efficiently and skillfully locate a large pool of qualified candidates. They found that partner in Starpoint.

Solution

Once Starpoint was placed on Citi’s preferred vendor list, our experienced recruiters located the most experienced loans specialists and administrators with the skills to act as the liaisons between traders and operations while performing internal and external trade processing.

In only six months, Starpoint placed nearly 100 candidates. Citi had more time to invest in training and retention, which resulted in fewer errors and delays

So satisfied, Citi deemed Starpoint its number one preferred vendor for this group’s staffing needs. In addition, Citi converted 10 of Starpoint’s consultants to full-time positions.

As one Citi manager said:

“Everything my staff had told me about your personal professionalism and the excellent service provided by Starpoint is clearly true. This is also further demonstrated by the number of quality individuals you sourced for us … we will continue to work very closely with you and Starpoint on all future staffing needs.”