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Operations analyst

Job Title:

Operations analyst


Nashville, TN


Information Technology


6 Months+

Job Description:

The Commission Management Operations is part of the Client Middle Office for Cash Equities trading in EMEA, US and APAC. The team supports the operational functions of the Commission Management business, primarily Client Commission Arrangements, a growing business that affords clients the ability to utilize the superior execution services of UBS while still benefiting from the research of 3rd party providers they desire. Approximately 30% of UBS's global equity business flows through a CSA.

The candidate will be the primary contact to the client for all CSA operational aspects including a high level of client trade reconciliation, CSA payment processing, and account management. A high degree of interaction with multiple stakeholders internally including IT developers, equity sales traders, direct execution, front office support teams, onboarding, accounting, and risk operations, accounts payable and finance is needed. It is expected that the individual will develop relationships with these internal and external contacts.

The candidates will report to the Global Head of Commission Management Operations and work in concert with the rest of the CSA team globally.

A strong understanding of risk is required. It is expected that the candidate will learn the entire CSA business as well as key aspects of surrounding areas and be capable of identifying, escalating and managing risks both within and around their position. The candidate must be highly organized to manage a large volume of work covering 100s of clients as part of a 4 person team. The client reconciliation aspect of the business is significant in the 1st weeks of the month and long hours will be expected if needed during this time. It is expected that, with excused exceptions, individuals will work flexible hours to get the work done in a timely manner.

Core Tasks for the team Include:
• Trade reconciliation & management
• Coordination of Payments to vendors on behalf of CSA clients
• Input of payment details
• Coordination of Setup of vendors
• Exception Management
• Process Improvement
• Daily Reporting of CSA Activity

Job Requirements:

Key Targets & Objectives of Roles:

- Manage delivery of service offering to external and internal customers and driving down turnaround times.
- Demonstrate sustained process delivery and process improvement
- Ensure top quartile performance in external and internal benchmarks and surveys

- Ability to work independently as well as in a team is critical
- Work effectively with colleagues and management in Stamford & NY along with CSA teams in other regions.

- Support key business objectives to ensure focus on expansion and retention of commission revenues linked to our clients
- Manage costs of delivery to the business / understand and articulate our cost structure & drivers
- Manage process improvement delivery to reduce cost

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