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Customer Service Rep (2 yrs.) 6095

Job Title:

Customer Service Rep (2 yrs.) 6095


Monroe Township, NJ




2 years

Job Description:


Provide customers with exceptional customer service. Perform all responsibilities associated with answering incoming calls, processing orders and returns, handling product inquiries and addressing customer inquiries and complaints.


Ø  Process orders received via phone and FAX from customers and sales representatives.

Ø  Determine inventory availability and communicate to customers.

Ø   Plan and coordinate product shipments based on customer priority and urgency.

Ø  Respond to a wide variety of customer inquires ranging from simple to complex including requests for order status information on orders received via phone, FAX, EDI, or Web.

Ø  Research, resolve, and track customer issues regarding services failures, disputed invoices, etc. 

Ø  Follow up with internal and external customers on issues and requests in a timely manner.

Ø  Process returns, credits, debits and adjustments.

Ø  Inform sales representatives, of important issues affecting their accounts (credit holds, limited product availability, shipment delays etc.)

Ø  Coordinate paperwork and workflow associated with customer orders, special requests, and exceptions.

Ø  Follow established policies and procedures.

Ø  Complete training/documentation on all cGMP/Quality procedures.

Ø  Maintain knowledge of company products.

Ø  Participate on projects and take ownership of special program areas within customer service.

Ø  Required to have the ability to work from home remotely during emergencies and/or inclement weather. Computer and phone equipment will be provided by COMPANY (excluding internet access)

Job Requirements:

High School Diploma required with some college preferred.

Excellent communication skills and the ability to interact effectively via telephone and electronic methods.

Previous SAP experience preferred and 1-2 year’s customer service experience preferred in the pharmaceutical industry in both the direct and wholesaler channels.

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