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Implementation Engineer, ConneX

Job Title:

Implementation Engineer, ConneX


Boston, MA


Information Technology

Job Description:

see summary

Job Requirements:

The Implementation Engineer will be responsible for working directly with our world-class client base to implement, test and support the ConneX suite of integration components.  This is a vital role within our organization and it will be necessary to consistently provide the highest levels of customer service and one must be able to effectively multi-task and be comfortable wearing many hats.

Your Responsibilities:

  • Introduce and educate clients on ConneX and its capabilities
  • Provide technical and consultative support to our clients
  • Collect and organize client feedback
  • Help on-board new customers by validating proper system configuration and data integrity
  • Perform scripting and data analysis in support of ConneX roll outs
  • Perform quality assurance testing
  • Work with ConneX engineering to troubleshoot technical issues
  • Provide 2nd tier technical support
  • Contribute ideas for product enhancements
  • Develop ConneX documentation

Skills & Requirements:

  • Experience working with major POS brands (Oracle Micros, NCR Aloha, Positouch, Brink, etc.) in a hospitality production environment.
  • Experience reconciling POS transactions on a Daily Sales Report (DSR)
  • Experience working with Menu Mix reporting and Time Clock exports
  • Ability to communicate technical ideas to non-technical audiences
  • Ability to learn new tasks, software platforms and industries quickly
  • Excellent troubleshooting and creative problem solving skills
  • Excellent communication and presentation skills
  • Ability to manage priorities across a diverse set of responsibilities
  • Self-starter attitude; ability to perform strongly without constant supervision
  • Highly organized and detail-oriented
  • Some programming experience is desirable (Bash, Python, Java, SQL)
  • Experience interfacing with APIs and reverse engineering

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