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Writer - Online Content, Financial Services - #6381

Job Title:

Writer - Online Content, Financial Services - #6381


Jersey City, NJ




6 months

Job Description:

The Writer, Online Content is responsible for writing actionable, client-facing content for the secure Retail site, mobile apps, and Institutional websites. The writer manages the content review process and ensures Compliance approval for assigned projects.

The position requires the individual to work collaboratively with cross-functional teams and work closely with the User Experience team. The writer revises copy, as necessary, through the testing phase. The position requires the individual to have a solid working knowledge of financial investments in general, and to acquire a strong understanding about our products and services specifically. The writer reports to the Manager, Online Content Editor.

Main Accountability 1: Write copy for the web and mobile apps
• Write and edit client-facing copy for clarity, accuracy, consistency, grammar, style and tone, while simultaneously meeting web usability standards, corporate guidelines, and brand image.
• Prepares copy decks for all major projects (the deck is the official text for any project). The writer is responsible for updates to the copy decks and making sure the appropriate team members have access to Compliance-approved decks.
Main Accountability 2: Work collaboratively across multiple departments
• Frequently works on cross-functional teams comprised of associates with diverse interests. The writer is responsible for creating copy that addresses multiple (and sometimes conflicting) Business concerns.
• May work with a content strategist who creates a content plan that effectively achieves the business goals throughout the entire website. This may involve Ted/Help/Search copy beyond typical web page copy.
• Works closely with the User Experience team to create relevant, usable content for our clients resulting in a positive experience.
• Manages the content review process working with Compliance and Legal to ensure the copy meets a broad range of business, legal, and regulatory guidelines.
• Once the copy has been approved by Compliance, the writer works with developers during the QA process to ensure that the copy is accurate before the project is pushed into production.
Main Accountability 3: Participate in ongoing education
• The writer should take advantage of education courses and materials available through  that relate to improving writing skills or increasing knowledge about the company’s products and services.
• Responsible for having a thorough knowledge of the  Editorial Style Guide and updates to it. The writer is also responsible for keeping up with current trends/issues involving writing for the web and mobile apps.
• The writer should seek out educational opportunities to broaden knowledge of the financial services industry.

Job Requirements:

Required Skills, Education and Experience
4 years college degree
8-10 years of related experience
• Proven experience in creating/writing content for websites and other digital media (written samples of work required)
• BA/BS required in English, Communications, Marketing, or related fields
• Strong organizational and communications skills
• Detail and deadline oriented
• Ability to gain an understanding of all roles and responsibilities for multiple business units
• Ability to interface/communicate with all levels of the organization as well as external vendors
• Understanding of the financial services industry and financial products in general
• Excellent team work and people skills
• Energy for fast-paced, multi-tasking environment
• Desire to build financial services acumen
• Ability to work with content strategists to help provide appropriate content throughout multiple locations on the site

Advanced knowledge of Microsoft Office Suite; ability to learn various tracking systems such as Tempo, Central Desktop, and JIRA; working knowledge of design tools such as Graffle, Visio, and InDesign

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