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Customer Support, Strong Sharepoint - IV #2212

Job Title:

Customer Support, Strong Sharepoint - IV #2212


New York, NY


Information Technology


6 months

Job Description:

  • TECS End User Services
  • 2nd Level Support is a customer-centric second level technical support department.
  • The team is responsible for the delivery of customer facing technology services to all NY businesses, by both NY and National IT service providers.
  • The environment is dynamic and demanding.
  • It requires an exceptional degree of dedication to achieve customer satisfaction by expeditiously and accurately resolving technical and analytical issues.
  • The support responsibility includes both responses driven incident resolution as well as project work.
  • The support effort from the team directly impacts the ability of the Bank’s business areas to successfully conduct daily operations. -
  • Provide 2nd level desktop support for the Federal Reserve Bank of NY
  • Work closely with National IT partners to resolve common issues
  • Develop and manage SharePoint request forms
  • Provide support to mobile computing environment, including Blackberry, iPhone and mobile hotspot products

Job Requirements:

  • At least 5 years of experience in a Desktop Support role for a large company, performing desktop/network troubleshooting, diagnostics, research, and evaluation
  • Ability to communicate at all levels
  • High comfort level supporting complex systems, both hardware and software, with proper documentation of solutions
  • Solid operational knowledge and experience with mobile computing technology, including Blackberry, iPhone and mobile hotspot products

Configuration and Support experience with:  

     - MS Windows 7/8/10 environment

      -MS Office 2010/2013/2016 applications, including Visio, Project and InfoPath 

      - Browsers (IE, Firefox and Chrome) and usage of certificates

      - Remote access troubleshooting; USB token authentication, Virtual Private Network solution (VPN), routers and wireless internet access

       -Client/server and open systems networking concepts - TCP/IP protocols

  • Excellent communication skills, analytical ability, judgment, and the ability to work effectively with client and IT management and technical staffs, consultants
  • Experience using/creating SharePoint forms and workflows using JavaScript, Nintex, HTML AJAX, JQuery

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