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Technician II, Command Center - #6387

Job Title:

Technician II, Command Center - #6387

Location:

Fort Worth, TX

Industry:

Information Technology

Duration:

12 months

Job Description:

  • The Technician II, Command Center is responsible for executing assigned Command Center (CC) duties in support of the TDA production environment.
  • The primary duties of the Technician II, Command Center include execution of the daily processing schedule, resolving and escalating technical failures for resolution, proactive ongoing and real-time monitoring of production systems, and coordinating service restoration efforts for major incidents.
  • The Technician II, Command Center is also responsible for acting as a first point of escalation for the CC Technician I and intern roles, assisting with training new associates, providing feedback and recommendations to improve systems monitoring, and communicating outages and impacts of service-disruptions due to technical failures.

Job Requirements:

None listed.

The primary duties of the Technician II, Command Center include execution of the daily processing schedule, resolving and escalating technical failures for resolution, proactive ongoing and real-time monitoring of production systems, and coordinating service restoration efforts for major incidents.

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