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Veritas eDiscovery Application Support Analyst - # 2198

Job Title:

Veritas eDiscovery Application Support Analyst - # 2198


New York, NY


Information Technology



Job Description:

Job Description:

• Provide IT support of entire eDiscovery lifecycle from legal hold and collections through analysis, review, and production

• Support initial case load, export and final production

• Configure and monitor eDiscovery load, caching and production jobs

• Candidate will work with vendors, developers and business areas to deploy, maintain, and configure custom applications and build new environments as required.

• Provide technical solutions to automate processes or functions to improve business operations

• Develop corresponding operations and support procedures for application operations

• Continually monitor and fine tune application infrastructure to assure optimal performance, availability and utilization of resources

• Develop and continually refine restore or recovery procedures for errors impacting application operations

• Report to managers and supervisors, advising performance as related to application operations and escalate issues per policy to higher tier support resources and management as necessary

• Administer and enforce IT standards and processes

• Support and provide insight into contingency planning initiatives

• Provide after-hours problem escalation coverage, as necessary

• Install patches and updates, determine impact on applications

• Work directly with customers on issues

Job Requirements:

Required Skills:

• Experience supporting the Veritas eDiscovery System or similar eDiscovery platform (e.g. LexisNexis, LAW PreDiscovery, Encase Ediscovery, etc.) and attorneys or legal business areas • Strong server administration of Windows Server 2012

• Good understanding of application, middleware and database interactions and connectivity • Experience supporting Web servers and applications

• Ability to work independently to meet goals and objectives with minimal supervision

• Team player with excellent consultative and communication skills, and the proven ability to work effectively with clients, IT management and staff, vendors and consultants

• Strong problem solving and time management skills

• Ability to continually triage assignments, manage conflicting priorities and accept changing deadlines

• Ability to work well under pressure, responding to critical requests calmly and efficiently

• Exceptional interpersonal skills and a demonstrated ability to form and maintain effective working relationships at all levels and across reporting lines;

• Discretion in handling confidential or sensitive information Critical Skills:

• Experience supporting eDiscovery systems and processes

• Microsoft Windows Server 2012 administration

Preferred Skills: 

• Experience with Veritas’s eDiscovery System

• Familiarity of Application programming languages and Web technologies

• Strong verbal and written communication skills

• Knowledge of the ITIL methodology for Change, Incident and Configuration management

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