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Sr Desktop Support Analyst, Windows, Office, Mobile - #2227

Job Title:

Sr Desktop Support Analyst, Windows, Office, Mobile - #2227

Location:

New York, NY

Industry:

Information Technology

Duration:

6 months

Job Description:

Responsibilities: 

  • Provide 2nd level desktop support for the Bank
  • Work closely with National IT partners to resolve common issues
  • Need to be proficient in core Microsoft products, including, but not limited to Win XP/Win7/Win8/Win10, MS Office 2010/2013/2016, and Internet Explorer
  • Need to be a self-starter, eager to get involved in the troubleshooting process 
  • Need to have a solid, practical knowledge of system and applications logs, as well as performance monitoring tools -
  • Need to be proficient in the use of Remote Control utilities, such as Bomgar
  • Need to have a solid, practical knowledge of building a computer’s software base, from installing the operating system to configuring complex software installs 
  • Need to have a solid, practical knowledge of computer hardware 
  • Need to be familiar with problem/issue ticketing systems 
  • Provide support to mobile computing environment, including Blackberry, iPhone and mobile hotspot products

Job Requirements:

Qualifications:
At least 5 years’ experience in a Desktop Support role for a large company, performing desktop/network troubleshooting, diagnostics, research, and evaluation

Ability to communicate at all levels - High comfort level supporting complex systems, both hardware and software, with proper documentation of solutions - Solid operational knowledge and experience with mobile computing technology, including Blackberry, iPhone and mobile hotspot products -

Configuration and Support experience with:

  • MS Windows 7/8/10 environment 
  • MS Office 2010/2013/2016 applications, including Visio, Project and Infopath 
  • Browsers (IE, Firefox and Chrome) and usage of certificates
  • Remote access troubleshooting; USB token authentication; Virtual Private Network solution (VPN), routers and wireless internet access
  • Client/server and open systems networking concepts 
  • TCP/IP protocols - Excellent communication skills, analytical ability, judgment, and the ability to work effectively with client and IT management and technical staffs, consultants

Critical Skills: - Customer Service - Windows 7/8/10 - MS Office Suite 2010/2013/2016 - Mobile device support

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