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Financial Markets Senior Support Specialist (eCommerce)

Job Title:

Financial Markets Senior Support Specialist (eCommerce)


New York, NY


Information Technology

Job Description:

COMPANYand the FM eCommerce Team


Group Technology is headquartered in Singapore and plays a key part of the management of the Bank and has a voice in all major decisions.  As such it provides a great opportunity to understand, on a broader scale, how the various businesses work. 


Technology powers COMPANY's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners. 


FM eCommerce PSS is responsible for providing exceptional 24*7 sales and trading support in COMPANY. The team incorporates a “Follow-The-Sun” model providing 24 hour support in Singapore, Hong Kong, Chennai, London and New York. The team has extensive growth plans for global locations. The role will be based on the trading floor and very close to end users.


What are we looking for?

 This is an ideal role for a driven, “can do" technologist who hates to take “no" for an answer, loves the challenge of a fast paced and demanding business environment, and creating value through tools and solutions. The role requires a challenging and rewarding set of skills to influence the status quo, break down misconceptions about why things have always been done a certain way. A high degree of autonomy will be expected from the role, working to establish priorities with global colleagues, business management and development leads. You will be involved in building and maintaining tools and support capabilities to industrialize a cutting edge in-house technology, supporting the expansion capabilities of a highly visible growth area for COMPANY. You’ll be working in a fast paced and demanding financial service trading environment, often committing to long hours to get the job done. Feedback on your work will be fast and direct. You’ll expect to see the fruits of your labour quickly.


Key Responsibilities              

  • Own the build and maintenance of tools, to industrialize support of a cutting edge in-house trading platform.
  • Constantly challenge and seek new areas for automation of manual tasks from the global team.
  • Work with systems development teams ensuring best design, deployment, capacity and operability.
  • Working on the trading floor, analyse requirements real time from users and technical support colleagues, designing and prototyping solutions, through to testing and deployment.
  • Own problems to complete resolution
  • Communicate to stakeholders for outages/ releases/ updates on tasks


Job Requirements:

Qualifications & Skills


The more of these, the better. But don't let it scare you. We value learning fast and having a great attitude.

  • Bachelors in Computer Science or related technical field (or equivalent experience).
  • Solid experience in supporting a Fixed Income trading environment in Credit, Rates, or FX
  • ION Marketview server side and GUI.
  • Thorough understanding in end-to-end trade flow, pricing and trade booking.
  • Competent in at least one of Shell Scripting / Python / Perl / Java
  • Competent in DB technology such as  SQL / Oracle / Sybase and adhoc query and report generation
  • Strong knowledge of Linux environment, especially performance and maintenance
  • Experience in ITRS Geneos monitoring and customisation.
  • Experience with Splunk and data capture.
  • Automation of manual tasks for a global user base
  • Solid technical understanding and configuration of web based technologies such as Apache
  • Strong understanding of network infrastructures - TCP/IP and LAN technologies
  • Exposure to Market Data Systems such as DACS / RMDS / TIB/RV etc
  • Excellent troubleshooting skills in a  complex trading environment including  trade/pricing queries
  • Supporting applications in one or more of the following technologies: HTML/XHTML, XML, Javascript, AJAX, SQL, Java, C, C++, PHP, SOAP-based web services
  • An ability to understand business problems and solve with technical solutions.
  • Large scale distributed application support and maintenance
  • Optional:  ITIL v3 Foundation, PRINCE2 or PMP equivalent

 ION Marketview
- Address increased queries from traders and desk related to pre-trade and post-trade transparency
- Capture all RFQ interaction for Rates/Credit
- Integration with a Reg Rules Engine
- Implement additional fields related to MIFID for all market gateways

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