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MS Associate Manager Applications

Job Title:

MS Associate Manager Applications


Melville, NY


Information Technology

Job Description:

The primary purpose of this role: 


Organize and direct the activities of the Soarian Revenue Management team focusing on application build and support.    

  • Ensures new employee training; communicating job expectations; monitoring and appraising job results; coaching, counseling, and disciplining as necessary.
  • Establish, communicate and drive application build and support goals and deliverables within required project and operational timelines
  • Maintain Revenue Cycle Service Line effectiveness and efficiency delivering, and supporting strategic plans for implementing information technologies.


  • Provide effective and efficient applications support IT services which meet the needs and requirements of client health system.
  • Assists in account profitability to meet revenue and margin requirements set at the corporate level
  • Effective management of the client relationship and resolution of client issues.
  • Continuous risk identification and appropriate escalation.
  • Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.
  • Manages complex implementations and post implementation optimization across hospital/heath system network.  
  • Develops strategy and resource plans to anticipate demand for implementation services and workforce needs.
  • Research and recommends new technologies to streamline processes supporting improved care and reducing costs
  • Develops and implements policies and practices for client installations.
  • Effectively manage and develop clinical and/or business applications support employees engaged in multiple client projects
  • Act as liaison between application teams and client management and end users to determine application needs and resolve problem situations
  • Develops and implements policies and procedures to ensure the timely and consistent delivery of application assistance to the client
  • Plans and implements self and department improvement activities to meet current and future client needs
  • Identify and recruit internal/external talents to ensure effective mix of competencies.
  • Induct new joiners in order to quickly maximize performance.
  • Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
  • Allocate work load to fully utilize every employee’s talent.
  • Implement development plans and coach for individuals to reach their maximum talent.
  • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
  • Recognize high performers to maintain motivation and retain key talent.
  • Regularly communicate on company news and team progress against business plan.
  • Create team spirit.

Job Requirements:

Academic and Professional Qualifications:

  •  BA or BS Degree and/or relevant business experience.


  •  3-5 years industry experience preferred
  •  Up to 2 years experience in information technology management preferred

 Travel Requirements:

  •  May require local travel
  •  May require other travel for business needs

 Working Arrangements:

  • May require on call after hours support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards

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